Zoomie

Refund policy

Last updated: September 18, 2026

Need a different fit, or something not quite right? Contact Zoomie@zoomiebol.com with your order number and the item you would like to return.

30 days to request a return

You may request a return within 30 calendar days after your order is delivered. Once your return is approved, you have 14 calendar days from the approval date to send it back. This is a deadline to hand the parcel to the carrier, not for it to arrive at our return point. We do not require the return warehouse to receive your parcel by day 30 after delivery.

How to start

  1. Email Zoomie@zoomiebol.com with your order number, the item and size, and the reason for your request.
  2. Wait for approval and the correct return address and shipping instructions before mailing the parcel.
  3. Send the approved return within 14 calendar days after approval. Keep your postage receipt and tracking details, and share them with us so we can follow its progress.

For a change-of-mind or sizing return, please keep the item in its original condition, with tags and packaging where available, and avoid washing or wearing it beyond checking the fit. Contact us if you are unsure about its condition. This does not restrict your rights for faulty or incorrectly supplied goods.

Where to return your item

We prioritize a US partner return location where available. The appropriate return destination depends on your order and the available return arrangement, and will be confirmed when your return is approved. A US return address is not guaranteed for every order. Please do not send a parcel to the original shipping address or any unconfirmed address.

Who pays return shipping?

  • Personal reasons, including a change of mind or choosing the wrong size: the customer pays return shipping.
  • Quality issues, an incorrect item, or damage in transit: Zoomie pays return shipping. Contact us before paying for postage so we can arrange the return method and instructions.

Faulty, incorrect or damaged items

Please let us know as soon as you notice an issue. Include a description and, if available, photos of the item and packaging to help us resolve it. We will work with you on an appropriate replacement, return or refund. The ordinary return window above does not remove any longer rights or remedies you have under applicable law.

Refunds

After the returned item is received and inspected, we will email you the outcome and process any approved refund to your original payment method. We will confirm the refund amount and explain how the return-shipping arrangements above apply before you send the item. Your bank or payment provider may take additional time to post the refund. Contact us if you need an update.

Where a refund is due without a return, including cancellation of an unshipped order because we cannot dispatch as promised, we will not make that refund conditional on return inspection. Refunds will be handled within applicable legal deadlines.

Exchanges

For another size or a replacement, contact us to discuss availability and the next steps before sending anything back.

Questions and your rights

Email Zoomie@zoomiebol.com or use our contact form. This policy does not exclude or limit mandatory consumer rights.