Shipping policy

Last updated: September 18, 2026

A little clarity before your next delivery. Zoomie currently ships to the United States. Orders are dispatched from China and travel internationally before local delivery.

Processing and delivery times

Processing: 1–3 business days after we receive your completed order and payment authorization.
Estimated transit: 7–15 business days after dispatch.
Estimated total: 8–18 business days from order to delivery, including processing.

Business days exclude weekends and applicable public holidays. Delivery times are estimates, not guaranteed arrival dates. Carrier schedules, customs clearance and peak periods can affect transit. These estimates do not limit your rights if an order is delayed or not delivered.

Shipping options and charges

Available shipping services and their charges, including any qualifying free-shipping option, are displayed at checkout before you pay. Unless a separate delivery estimate is expressly shown for your chosen service, use the timing above; a service name alone is not a guaranteed delivery date.

Tracking your order

After dispatch, we send your shipping confirmation and available tracking details to the email used at checkout. Tracking may include international transport and handover to a US delivery carrier. Updates can pause between carrier scans; a tracking number alone does not mean your parcel has reached the United States.

Delays and delivery problems

If we cannot dispatch within the stated processing period, we will notify you promptly, no later than the promised dispatch deadline, with a revised dispatch date (or explain if one is not yet available) and the choice to wait or cancel for a full refund of the unshipped order. If we cannot fulfill the order, we will cancel it and issue a prompt refund. Any consent and refund requirements under applicable law will be followed.

If your parcel has not arrived within the estimated window, is marked delivered but missing, or arrives damaged, contact Zoomie@zoomiebol.com with your order number. We will investigate with the carrier and work with you on the appropriate resolution; contacting the carrier does not replace contacting us for help.

Address changes and cancellations

Please check your delivery address before placing an order. If you need a correction or cancellation, email us as soon as possible. We will check whether the parcel can still be changed or stopped; changes are not guaranteed after dispatch. Your statutory cancellation and refund rights are unaffected.

Need help?

Email Zoomie@zoomiebol.com or use our contact form. For returns, see our Returns & Refunds Policy.